This Shipping Policy explains where we ship, how long online orders normally take to process and arrive, how tracking works, and what to do when a shipment is delayed, missing, damaged or returned.

Where We Ship

Cardtel Lounge currently accepts online orders for eligible delivery addresses within the United States. International delivery is not currently available.

Availability for a particular delivery address is determined during checkout.

Shipping Costs

Order Processing

In-stock online orders are normally processed within 1–3 business days after successful checkout.

Processing includes reviewing the order, locating products, checking the order for accuracy, packing it and preparing it for carrier handoff.

Estimated Transit & Total Delivery Time

• Processing: 1–3 business days
• Transit after shipment: 2–5 business days
• Total estimated delivery: 3–8 business days

Business Days

For the delivery estimates in this policy, business days are Monday through Friday, excluding U.S. federal holidays. Orders placed outside business days normally begin processing on the next business day.

Shipping Carrier

Cardtel Lounge may use an appropriate shipping carrier for online deliveries. The carrier and tracking details for a particular shipment are shown in the shipping confirmation or tracking information when available.

Order Confirmation & Tracking

After a successful online order, an order confirmation is sent to the checkout email address. When the order ships and tracking is available, shipment information is sent separately.

Tracking may not show movement immediately after a label is created because the first physical carrier scan can occur later.

Shipping Address Accuracy & Changes

Customers are responsible for entering a complete and accurate delivery address. If an address error is noticed, contact us as soon as possible with the order number.

We will try to make a requested change before shipment, but an address change cannot be guaranteed after fulfillment has progressed or the parcel has been handed to the carrier.

Order Cancellation Before Shipment

If you want to cancel an order before shipment, contact us as quickly as possible. We will try to stop fulfillment where reasonably possible. Cancellation cannot be guaranteed once the order has entered the shipping process.

Delayed Shipments

If an order is delayed, continue checking the tracking information first. When a delay becomes significant or we learn that the original shipping expectation cannot be met, we will provide an appropriate update and any option required by applicable law.

Tracking Has Not Updated

Carrier tracking can occasionally pause between scans. If tracking has not moved for an unusual period or the estimated delivery window has passed, contact us with your order number and tracking information so we can review the shipment.

Packages Marked Delivered but Not Received

If tracking shows delivered but the parcel cannot be found, first check the delivery address, safe locations around the property, household members, neighbors where appropriate, building reception or management, and any carrier delivery notice.

If the parcel remains missing, contact us so we can review the shipment details and determine the appropriate next step.

Lost or Missing Packages

Where a shipment appears lost, Cardtel Lounge may work with the shipping carrier to investigate. Once the available information confirms that a shipment has been lost, an appropriate resolution may include a replacement where available or a refund.

Damaged Shipments

If an order arrives damaged, contact us promptly with the order number, a description of the damage and clear photographs of the item and shipping packaging where relevant.

Keep the product and packaging while the issue is being reviewed.

Returned-to-Sender Packages

If a shipment is returned to us because of an address problem, delivery failure or another carrier reason, contact us. We will review the returned parcel and order details before determining the appropriate next step.

Pre-Orders

Cardtel Lounge does not currently offer pre-orders through the online store.

Online Local Pickup

Online local pickup is not currently offered for orders placed through cardtellounge.shop.

Returns After Delivery

After delivery, eligible products may be returned under our Refund & Return Policy. The standard return window is 30 days from delivery.

Contact Us About Shipping