The People Behind Cardtel

Behind the Store

Last updated: 16 August 2026

Real people behind the store, the online orders and the customer support.

Who Handles What?
  • Store Manager: Ahmed Elgezery
  • Shipping Manager: Tom A. Gonzales
  • Customer Support Manager: Joyce J. Bustos

People Behind Every Order

Ahmed Elgezery — Store Manager

Supports store management and day-to-day retail operations.

Tom A. Gonzales — Shipping Manager

Supports online-order preparation, packing and shipping operations.

Joyce J. Bustos — Customer Support Manager

Supports customers with order, delivery, return and general purchase-related questions.

How Our Team Works

1. Clear Order Information

Customers can review product, pricing, shipping and return information before checkout.

2. Order Preparation

In-stock online orders are normally processed within 1–3 business days.

3. Shipping

Prepared orders enter the shipping process and tracking is sent when available.

4. Customer Support

Customers can contact Cardtel Lounge directly when they need help with an order, shipment or return.

What Matters to Us

Clear product information

Useful information before checkout helps customers make informed purchase decisions.

Careful fulfillment

Orders are checked and packed before shipping.

Published expectations

Shipping and return timelines are published so customers know what to expect.

Direct contact

Customers can contact the support team at support@cardtellounge.shop.

The Physical Store

Cardtel Lounge operates a physical retail location in Englishtown, New Jersey.

Email: support@cardtellounge.shop

Phone: +1 908-216-9588

Business and store address:

Cardtel Lounge
184 US-9
Englishtown, NJ 07726
United States